Shipping policy

At WoodenNookzy, we are committed to providing a smooth and transparent delivery experience. Please review our shipping policy below for full details on processing, delivery, and shipping terms.

1. Processing Time
All orders are processed within 3–5 business days after payment has been successfully confirmed.
Orders are processed Monday to Friday (excluding public holidays)
During peak seasons or promotional periods, processing times may be slightly extended
Pre-order items will be shipped according to the timeframe stated on the product page

2. Shipping Time
Delivery times depend on the shipping method selected at checkout. Please note that processing time is not included in shipping estimates.
Estimated delivery times:
Standard Shipping: 7–15 business days
Please note that delivery times are estimates only and may vary due to factors beyond our control, such as:
Customs clearance delays
Carrier disruptions
Weather conditions or peak periods

3. Shipping Destinations
At this time, we only offer shipping within the US. We do not support international shipping to other countries or regions.
We offer free standard shipping on all orders within the US, with no minimum purchase required.

4. Shipping Origin
All orders are shipped from our fulfillment center located at:
No. 1311-1, Heshan Road, Huli District, Xiamen, Fujian, China
If any cross-border import duties or taxes are incurred, these will be fully covered by WoodenNookzy. Customers will not be required to pay any additional customs fees upon delivery.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
Your tracking number
A tracking link to monitor your delivery
Please allow 24–48 hours for tracking information to update after dispatch.

6. Delivery Notes
Please ensure your shipping address is accurate and complete at checkout
WoodenNookzy is not responsible for delays or failed deliveries due to incorrect address details
Delivery times may be affected by external factors beyond our control

7. Delays & Liability
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
High shipping volumes
Customs inspections
Courier issues or unforeseen circumstances
WoodenNookzy is not liable for delays caused by third-party carriers or events beyond our control.

8. Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: support@woodennookzy.com